Privacy

PRIVACY POLICY

CURATOR PROPERTY PRESENTATION CO.

Last Updated: 26 Febraury 2026

1. INTRODUCTION

1.1. Curator Property Presentation Co. (“Curator”, “Company”, “we”, “us”, “our”) respects the constitutional right to privacy and recognises the importance of protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”), and all other applicable laws and regulations of the Republic of South Africa.

1.2. This Privacy Policy describes how Curator collects, processes, stores, shares, retains and protects Personal Information relating to clients, prospective clients, property owners, real estate agents, workers, employees, contractors, suppliers and users of our digital platforms.

1.3. By engaging our services, accessing our website, using our mobile application, or otherwise providing us with Personal Information, you acknowledge that such information may be processed in accordance with this Privacy Policy.

2. DEFINITIONS

For purposes of this Policy:

2.1. “Personal Information” shall bear the meaning ascribed to it under POPIA and includes, but is not limited to, information relating to an identifiable, living natural person and where applicable, an identifiable juristic person.

2.2. “Processing” means any operation or activity concerning Personal Information, including collection, recording, storage, updating, retrieval, use, distribution, merging, restriction, erasure or destruction.

2.3. “Responsible Party” means Curator Property Presentation Co., being the entity determining the purpose of and means for processing Personal Information.

2.4. “Operator” means a third party who processes Personal Information on behalf of Curator under a written agreement.

2.5. “Data Subject” refers to the natural or juristic person to whom Personal Information relates.

3. STATUS AS RESPONSIBLE PARTY

3.1. Curator acts as the Responsible Party in respect of Personal Information collected directly through:

Our mobile application

Our website

Booking systems

Customer onboarding processes

Real estate referral mechanisms

Payment processing systems

Operational and service delivery activities

3.2. Where third-party operators process Personal Information on our behalf (including cloud service providers, payment processors and IT service providers), such processing is governed by written agreements requiring appropriate security and confidentiality safeguards.

4. CATEGORIES OF PERSONAL INFORMATION COLLECTED

Curator may collect and process the following categories of Personal Information:

4.1 Contact Information

Full names and surnames

Identity number or passport number

Email address

Telephone numbers

Physical and postal addresses

Saved property locations

4.2 Identity and Verification Information

Government-issued identification

Proof of address

FICA documentation (where applicable)

Driving eligibility (where relevant to service provision)

4.3 Property and Booking Information

Property address

Property configuration details

Service category and selected services

Booking dates and times

Service history

Emergency (SOS) activation records

Property status (active, paused, cancelled)

4.4 Financial Information

Payment method type (e.g., recurring mandate, card payment, bank transfer)

Billing records

Transaction references

Mandate identifiers

Outstanding balances

Curator does not store full card details and relies on secure payment operators for payment processing.

4.5 Technical and Usage Information

IP address

Device identifiers

App usage behaviour

Authentication logs

Push notification engagement

System-generated service logs

4.6 Location Information

Property location for service delivery

Worker dispatch location

Emergency response location

Location information is processed strictly for operational purposes.

4.7 Employment and Worker Information

Employment contracts

Identity documentation

Work allocation records

Disciplinary records (where applicable)

4.8 Real Estate Agent Information

Agency name

Registration codes

Referral data

Portfolio linkage

5. PURPOSES OF PROCESSING

Personal Information is processed for the following lawful purposes:

5.1. To conclude and perform contracts for property presentation and preparation services.

5.2. To schedule, allocate and manage service bookings.

5.3. To process payments, recurring billing, and mandates.

5.4. To manage contract client benefits and booking limits.

5.5. To provide customer support and respond to enquiries.

5.6. To operate and maintain digital platforms including authentication, booking history and notifications.

5.7. To manage risk, fraud detection, and compliance obligations.

5.8. To comply with legal, regulatory and tax obligations.

5.9. To protect legitimate business interests including operational management and service improvement.

5.10. For marketing communications, subject to consent where required by law.

6. LEGAL GROUNDS FOR PROCESSING

Curator processes Personal Information under one or more of the following lawful bases as provided under POPIA:

6.1. The Data Subject’s consent.

6.2. Performance of a contract to which the Data Subject is party.

6.3. Compliance with a legal obligation.

6.4. Protection of a legitimate interest of the Data Subject.

6.5. Protection of the legitimate interests of Curator or a third party.

7. SPECIAL PERSONAL INFORMATION

7.1. Curator does not intentionally process Special Personal Information as defined under POPIA unless strictly necessary and legally permissible.

7.2. Where such processing becomes necessary, it will be conducted in compliance with Sections 26–33 of POPIA.

8. INFORMATION SHARING AND DISCLOSURE

Personal Information may be shared with:

8.1. Payment service providers.

8.2. Cloud hosting and IT infrastructure providers.

8.3. Real estate agents linked to referred properties.

8.4. Professional advisors including attorneys and auditors.

8.5. Regulatory bodies, law enforcement or government authorities where required by law.

8.6. Insurance providers where relevant to service operations.

All third parties are contractually bound to maintain confidentiality and appropriate security safeguards.

9. CROSS-BORDER TRANSFERS

9.1. Where cloud infrastructure or operators are located outside South Africa, Personal Information may be transferred cross-border.

9.2. Such transfers will occur only where:

The recipient is subject to adequate data protection laws; or

A binding agreement provides an adequate level of protection; or

The Data Subject consents; or

The transfer is otherwise permitted under Section 72 of POPIA.

10. INFORMATION SECURITY

Curator implements appropriate technical and organisational measures to protect Personal Information, including:

Encryption of sensitive data

Role-based access controls

Secure cloud hosting

Authentication protocols

Audit logging

Regular system monitoring

Despite these measures, no method of transmission over the internet is completely secure.

11. RETENTION OF PERSONAL INFORMATION

11.1. Personal Information is retained only for as long as necessary to fulfil the purpose for which it was collected.

11.2. Contractual information is retained for the duration of the contract and for up to five (5) years thereafter, or as required by law.

11.3. Financial records are retained in accordance with tax legislation.

11.4. Where litigation is reasonably anticipated, relevant information may be retained until the matter is resolved.

11.5. Information no longer required is securely deleted or anonymised.

12. DATA SUBJECT RIGHTS

Subject to applicable law, Data Subjects have the right to:

12.1. Access Personal Information held by Curator.

12.2. Request correction or updating of inaccurate information.

12.3. Request deletion of information where there is no lawful basis for retention.

12.4. Object to processing based on legitimate interests.

12.5. Withdraw consent where processing is based on consent.

12.6. Lodge a complaint with the Information Regulator of South Africa.

Requests must be submitted in writing to the Information Officer.

13. INFORMATION OFFICER

The designated Information Officer for Curator Property Presentation Co. is:

Phetogo M. Makhubedu

bookings@mycurator.co.za

Serengeti Golf And Wildlife

079 294 1992

14. BREACH NOTIFICATION

In the event of a security compromise affecting Personal Information, Curator will notify affected Data Subjects and the Information Regulator as required under Section 22 of POPIA.

15. MARKETING COMMUNICATIONS

15.1. Marketing communications will be sent only where permitted by law.

15.2. Data Subjects may opt out of marketing communications at any time by contacting the Information Officer or using in-app settings.

16. AMENDMENTS

Curator reserves the right to amend this Privacy Policy from time to time. The updated version will be published on our website and/or application platform.